Standard Operating Procedures

Every Oluye partner operates under the same compliance and operations playbook. Below is a public summary; the full controls matrix is shared under NDA after partnership approval.

Player KYC & Onboarding

›Tier-1 verification before first deposit (ID + selfie)
›Tier-2 enhanced due diligence above $2,000 lifetime spend
›Age verification mandatory in all jurisdictions
›PEP & sanctions screening on every account

AML & Transaction Monitoring

›Threshold alerts at $10k single / $25k 24h
›Pattern detection on smurfing and chip-dumping
›SAR filing within 30 days of red flag
›Monthly compliance officer review

Dispute Resolution

›T0: Player raises dispute via in-game ticket
›T+1h: First response from operator support
›T+24h: Round replay + RNG seed disclosed if requested
›T+72h: Final ruling, escalation path to regulator

Incident Response

›Sev-1: market suspended within 60s, comms to all operators
›Post-mortem published within 5 business days
›RTP audit performed by third party each quarter
›Penetration test annually with remediation SLA of 30d

Document control

Version 2.0 · Last reviewed Q2 2026 · Owner: Oluye Compliance Office. Material changes are notified to partners 30 days in advance via the Partner Dashboard.